Information we collect
We collect the contact, business, and opportunity information you choose to submit through the site, its AI assistant, or by email. This can include your name, company name, email address, phone number, service area, facility details, scope notes, requested frequencies, deadlines, pricing-readiness information, chat messages, and files you choose to upload.
- Uploaded materials can include walkthrough photos, PDFs, documents, and spreadsheets related to the opportunity.
- Do not submit passwords, payment-card data, Social Security numbers, banking information, medical records, confidential credentials, or confidential bid files through the AI assistant. Use the secure fit-review upload for appropriate walkthrough materials.
- Payment information, when enabled, is collected and processed by Stripe. CleanContract Desk does not receive or store full card numbers.
- Our hosting and security providers may process basic technical data such as IP address, browser type, timestamps, and request logs.
How we use information
- Review whether an opportunity fits the service.
- Identify missing bid inputs and communicate with you.
- Generate AI-assistant replies to general bid and service questions.
- Prepare, deliver, and support a purchased bid package.
- Measure limited first-party events such as page views, form starts, completed requests, file uploads, and checkout clicks so we can find broken paths and improve the service. These event records do not include form contents, names, email addresses, opportunity details, or payment information.
- Maintain the owner review desk, prevent abuse, and secure the site.
- Keep reasonable business, tax, and service records.
How information is shared
We do not sell or rent your personal information. AI-assistant messages are sent to OpenAI to generate a reply. We may also share information with service providers that help us host the site, manage email, process payments, store business records, or protect the service. We may disclose information when reasonably necessary to comply with law, protect rights and safety, or respond to a valid legal request.
Retention and security
We keep information only as long as reasonably necessary for the purposes described above, including service, recordkeeping, dispute resolution, and security. Uploaded files are stored in private object storage and are available through the authenticated owner review desk rather than public links. No internet service can promise perfect security, but we limit collection and use reputable service providers.
Your choices
You may ask to review, correct, or delete information that you submitted, subject to legal and recordkeeping requirements. You may also ask us to stop non-transactional email. Send requests from the email address associated with your submission.
Children and changes
The service is for business owners and professionals and is not directed to children. We may update this policy as the service changes; the current version will appear on this page with a new date.
Contact
For privacy questions, email bids@cleancontractdesk.com.