Before production begins
If you cancel before CleanContract Desk confirms that production has begun, you may request a full refund of the service fee.
After production begins
Once custom review or production has begun, the fee covers reserved capacity and work already performed. A full refund is not guaranteed. If only part of the agreed work has been completed, we may provide a fair partial refund based on the work not performed.
If we cannot complete the package
If CleanContract Desk accepts an engagement and then cannot deliver the agreed package, we will refund the portion of the fee associated with work not delivered. We may first offer a corrected delivery date when that reasonably solves the issue.
Corrections are not cancellations
Reasonable corrections to our transcription, organization, or formatting are handled as revisions, not as a cancellation. Changes to your scope, pricing, facts, or prospect instructions may require a revised fee or schedule.
Monthly memberships
Memberships renew automatically each month until canceled. You may cancel before the next renewal, and cancellation takes effect at the end of the current paid billing period.
- Unused credits expire at the end of each billing period and are not refundable or redeemable for cash.
- If a renewal was processed correctly, the renewed membership fee is generally non-refundable once work has begun or an included project has been opened during that billing period.
- If you believe a renewal was processed after a timely cancellation request, contact us so we can review the Stripe record and cancellation timestamp.
- Canceling stops future renewals; it does not automatically cancel or refund work already started under the current period.
How to request a cancellation or refund
Email bids@cleancontractdesk.com from the address used for the order. Include the order or intake reference and the reason for the request. We will review the request and reply to the original purchaser. Approved card refunds are returned through Stripe to the original payment method; bank processing time is outside our control.
Charge disputes
Please contact us first so we can review the record and try to resolve the issue. This does not waive any rights available to you through your payment provider or applicable law.